Account Executive – COBRA/Pre-tax

Job Title: Account Executive, COBRA/Pre-Tax
Department: COBRA/Pre-Tax Operations
Reports to: Client Services Manager

Main Responsibility (purpose/objective)

Manage relationships with Client Services teams, Clients, and Broker Partners with a focus on improving products and services, to retain the book of business managed.
Ensures all work delivered to the clients is completed accurately and with the highest degree of quality, emphasis on a “best practice” approach and administered in accordance with federal regulations.

Essential Duties/Responsibilities

Build and maintain long-term relationships with Client Services teams, Clients, and Broker Partners
Maintain thorough understanding of internal systems and federal compliance.
Triage customer correspondence and technical issues for clients, escalating to both internal and external teams when necessary to resolve issues
Implement new groups assigned including check in calls and testing of system functionality to ensure accuracy of configuration and train clients on new and existing system features
Coordinate the Open Enrollment process for each client within their assigned portfolio, which includes handling all communication with the client, delegating appropriate tasks to internal teams, maintaining quality assurance
Build and update site
Process elections, payments and claims on COBRA and Pre-Tax accounts.
Run month-end report

Requirements/Qualifications

Strong attention to detail and accuracy in work
Minimum of 4+ years of previous COBRA and Pre-Tax service experience
Proven customer services ability with a professional and helpful demeanor
Demonstrated written and verbal communication skills for all personnel levels
Strong computer skills with immediate to advance knowledge of MS Office suite
Excellent time management skills and the ability to work well independently and in a team environment
Experience with WEX Health COBRA platform preferred.

Please submit your resume and cover letter to careers@apprizetechnology.com.